Shipping Policy

Effective date: May 5, 2026 Operator: Apex Rev (sole proprietorship — Jedesson Tavares) Contact: support@apexrev.store

This Shipping Policy explains how orders placed at apexrev.store are produced, dispatched, and delivered. Orders are fulfilled through our partner Gelato APS, which operates a network of regional production facilities. Whenever possible, your order is produced at the facility closest to the delivery address — reducing shipping times and the carbon footprint of each parcel.

1. Where We Ship

We currently ship to the European Union, the European Economic Area (EEA), the United Kingdom, Switzerland, and selected additional destinations displayed at checkout. If your country is not listed, please contact support@apexrev.store; we may be able to enable it on request.

2. Production Time

Items are made to order. Typical production time is:

• Apparel (T-shirts, hoodies, sweatshirts): 1–3 business days.
• Accessories and printed goods: 1–4 business days.

Production starts after payment is confirmed. During peak periods (Black Friday, December, major launches) production can take an additional 1–2 business days.

3. Shipping Time After Dispatch

Once produced, the parcel is handed to a regional carrier. Indicative shipping times from dispatch to delivery for European destinations:

Total order-to-delivery window is therefore typically 3–10 business days within the EU and 5–11 business days for the UK and Switzerland. These are estimates, not guarantees, and exclude weekends, public holidays, and customs delays.

4. Carriers

Gelato selects the most efficient carrier per route. Carriers we commonly use include:

• DHL, DPD, GLS, UPS — international and express.
• PostNL, Deutsche Post, La Poste, Correos, PostNord, An Post, Royal Mail, Bpost, CTT and other national postal services — last-mile delivery.

The carrier shown on your tracking link may differ from the original handler if a hand-off to a local postal partner takes place.

5. Shipping Costs

Shipping rates are calculated at checkout based on destination, item weight, and selected service level. Indicative ranges for standard delivery:

Express options, when available, are priced separately. Promotional free-shipping thresholds, if any, are displayed on the storefront.

6. Customs, Duties, and Taxes

• Within the EU: prices include VAT; no further customs charges apply.
• United Kingdom and Switzerland: orders may be subject to import VAT and, for higher-value parcels, import duties. We make best efforts to pre-collect VAT through Shopify and Gelato's IOSS / UK-VAT mechanisms where applicable; in some cases the carrier may collect remaining charges on delivery.
• Other destinations: all customs duties, taxes, and brokerage fees are the recipient's responsibility.

We are not able to undervalue parcels or mark them as gifts — doing so would breach customs regulations.

7. Tracking

Once your order is dispatched you receive an email with a tracking number and a link. Tracking information typically becomes active within 24 hours of dispatch.

If tracking has not updated for more than 7 business days within the EU, or 10 business days internationally, please contact us so we can open an investigation with the carrier.

8. Delivery Address and Recipient Availability

Please double-check the delivery address at checkout. We cannot redirect a parcel after dispatch in most carrier networks. Carriers usually attempt delivery once or twice; if no one is available, the parcel is held at a pickup point or returned to the sender.

If a parcel is returned to the production facility because of an incorrect address, repeated absence, or refusal at delivery, the rules in our Refund Policy, Section 8 apply.

9. Lost Parcels

A parcel is generally treated as lost if:

• Tracking has not progressed for 15 calendar days within the EU, or 30 calendar days internationally; or
• The carrier officially declares the parcel lost.

In such cases we will, at your choice and after confirming the loss with the carrier:

• Send a free replacement to the same address; or
• Issue a full refund of the order (goods and shipping).

10. Damaged Parcels

If your parcel arrives visibly damaged, photograph the outer packaging before opening it where possible, then photograph the product. Send the photos and your order number to support@apexrev.store within 7 days of delivery. We follow up under our Refund Policy, Section 2(3).

11. Sustainability

Gelato's local-production model means most parcels travel a short distance from the production facility to your address, reducing transport-related emissions. We are continually reviewing packaging and carrier choices to reduce our environmental impact.

12. Contact

For any shipping question or to report a delivery issue: support@apexrev.store.