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CUSTOMER CARE
EVERYTHING YOU NEED.
Shipping, returns, sizing and answers — all in one place. Crafted on demand in Europe.
Logistics
Shipping
Printed on demand through Gelato's European production network. Delivery inside the EU typically takes 3 to 10 business days.
Domestic & EU delivery
Standard EU/EEA delivery typically takes 3 to 10 business days, including production. Tracking is provided when the shipping method supports it.
Available methods, rates and the delivery estimate for your address are shown at checkout.
International (UK, CH, NO)
Delivery estimates are shown at checkout. Customs duties and local VAT may apply on delivery and are paid directly to the carrier.
Production time
Every garment is printed after the order is placed through Gelato's production network. Production time is included in the delivery estimate shown at checkout.
Tracking
When tracking is available, the number is sent by email after dispatch. If the estimated dispatch window has passed, check spam, then email contact@apexrev.store.
Returns
Returns & Exchanges
All garments, including Custom and personalized items, follow the same 14-day return policy. Items must be unworn, unwashed and have their tags attached.
Email contact@apexrev.store
Contact us within 14 days of delivery. Include the order number and reason. For a defective or incorrect item, include photos.
Receive return instructions
We send the return address and instructions. Return shipping is paid by the customer unless the item is defective or incorrect.
Ship back trackable
Send the item within 14 days of notifying us. Use a trackable service with proof of delivery. The garment must be unworn, unwashed and have its tags attached.
Refund within 14 days
Issued to the original payment method once we receive and inspect the return. Email confirmation included.
Exchanges: we do not process direct swaps. Return the eligible item for a refund and place a new order. The same conditions apply to catalogue, Custom and personalized garments.
Defective items: 2-year EU statutory warranty. Email contact@apexrev.store with photos and order number.
Fit
Size Guide
Measurements vary by garment. Open the Size guide on the product page before choosing your size; the guide shown there is specific to that item.
FAQ
Common questions
What is ApexRev?
A streetwear label built around legendary engine codes. Tees, hoodies and accessories that celebrate the engines that defined automotive cult — JDM, Euro, American legends on monochrome apparel.
Why "crafted on demand"?
Every garment is printed only after you order it. That avoids holding pre-printed inventory and helps reduce unsold stock.
Where is it made?
Products are printed on demand through Gelato's production network. The production location depends on the product, stock availability and delivery address.
Is the print durable?
Follow the care instructions on the garment: wash cold, inside out, with similar colours; avoid bleach and tumble drying; iron on the reverse.
How do I care for the garment?
Wash cold (max 30 degC), inside out, with similar colours. Air dry. Do not bleach or tumble dry, and use a low iron on the reverse.
Can I cancel or modify my order?
Email contact@apexrev.store immediately with your order number. We will try to stop or update the order before production starts, but cannot guarantee changes. The same return conditions apply to catalogue, Custom and personalized garments.
What payment methods do you accept?
The payment methods available for your device, currency and delivery address are shown securely at checkout.
Do you ship outside Europe?
Enter your delivery address at checkout to see whether shipping is available and to view the current methods, rates and estimate.
Can I get a custom design?
Yes. Choose a Custom product in the catalogue and enter the engine code, characteristics, power and torque requested on the product page. Contact contact@apexrev.store before ordering if you need help.
Do you have gift cards?
Gift cards are not currently listed in the catalogue. Contact contact@apexrev.store if you would like to request one.
Still need help?
Talk to a human.
We answer every email within 2 business days. No bots, no scripts.
